Success Story - TAGUI

Find out how we helped automate their call center processes to reduce call wait time by 60%

This project was implemented in April, 2021

• Our client is located in Jakobstad, Finland.

• They are a call center for connecting incoming calls with clients' staff

• They were required to check their client's calendar before forwarding a call

• However, it was very difficult for their agents to log into multiple Microsoft Office 365 accounts

• This unique problem caused delays in their response time and increased wait time

• We implemented an RPA that would check for their customers'  Office 365 calendars every 30 minutes and feed the schedules to a database as CSV file